Package shipping to Spain from Austria

I must inquire into a company who offers package shipping to Spain from Austria. If I ship this package next week, can you guarantee you will deliver it the following week if not sooner? How much do you charge for your package delivery services? Do you have any restrictions on what can be shipped? I have a box of pillows that I am sending to my family in Vienna. So the box is not heavy, and it is a normal sized box. Do you offer any guarantees that my package will arrive at its destination undamaged? If there is damage, how do I file a claim for that purpose? I have given you my private email address for you to respond. Please include the information I have requested as well as any further information I may need in order to ship my package safely. Thank you for reviewing my inquiry and I am looking forward to reviewing it.